Refund policy

Return & Refund Policy

Return Period

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Return Conditions

To be eligible for a return, your item must:

  • Be in the same condition as you received it

  • Be unworn and unused

  • Have all original tags attached

  • Be in the original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 mcxinetjemcxine@gmail.com

Once your return request is approved, we will provide you with:

  • A return shipping label

  • Clear instructions on how and where to send your package

⚠️ Important:
Items returned without first requesting a return will not be accepted.

Return address:
McXinetje-McXine
Guido Gezellestraat 67
9300 Aalst
Belgium

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is:

  • Defective

  • Damaged

  • Incorrectly delivered

In these cases, return shipping will be covered by us.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items (Exceptions)

The following items cannot be returned:

  • Personalized or custom-made products (e.g. items with names or custom text), unless defective

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to:

  1. Return the original item (following the return process)

  2. Place a new order separately once the return is approved

EU Right of Withdrawal (14 Days)

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Returned items must:

  • Be unused and unworn

  • Include all original tags

  • Be in the original packaging

  • Be accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether it has been approved.

If approved:

  • Your refund will be issued within 14 business days

  • Refunds are processed to the original payment method

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 14 days have passed since we received your return and you have not received your refund, please contact us:
📧 mcxinetjemcxine@gmail.com

Contact

If you have any questions about returns or refunds, feel free to reach out to us at:
📧 mcxinetjemcxine@gmail.com